Varsha Bakshani, Exxon Mobil control tower

Exxon Mobil

Control Tower

Control Tower was my first hybrid prototype for ExxonMobil, built through GEP, a firm that sells the product it's simultaneously building. As the first UX-focused designer on GEP's US team (which otherwise had a 10+ person design team in India), I came into a company of 3,000+ people carrying the responsibility of building an enterprise prototype from scratch for ExxonMobil, and later Chevron.

The process started out chaotic, I built about five features rapidly with little to no real testing, leaning heavily on competitive and comparative analysis since I had no stakeholder buy-in for usability testing yet. Over several iterations I earned that trust, growing the test group from five to seven HR participants into a recurring group of existing clients.

Enterprise UX 0 → 1 Supply chain

Challenge

Coming in as GEP's first US-based UX designer to build an enterprise supply-chain prototype for ExxonMobil (and later Chevron) from scratch, with no existing team to lean on.

Process

Rapid feature-building leaning on competitive analysis in place of early usability testing, then growing stakeholder trust over iterations to run real sessions with clients.

Outcome

A style guide adopted across GEP's product suite for hundreds of clients, plus multiple presentations at Exxon's headquarters sharing the product's evolution.

Control Tower situation room showing a casing shortage alert and recommended actions

Situation room, casing shortage alert