Risk Management reduces and mitigates risk of Third Party Vendors and Suppliers.
The Risk Management software was created for Citibank but also added to the GEP Product Suite as a brand new product. I was the Lead UX Designer as well as the design team manager and had to consolidate multiple UI styles together. The largest challenge in creating the risk management software was to satisfy the business requirement that the software be customizable by admins of every company that would use the software. The software relies heavily upon artificial intelligence. Creating Risk Management software with artificial intelligence is already extremely challenging but that challenge intensifies when the AI applies to a system of suppliers, categories and purchases and how these variable interrelate.
Initially, we tried to research comparable application of what was already out there. Unfortunately, we weren't able to find really comparable examples especially ones that we could easily access. Therefore, we ended up creating more original designs and usability tests for the risk management product. We did two rounds of usability testing with existing clients. We synthesized that data and used that to inform our designs.
The process wasn't very linear with this particular software mostly because the engineering team was building it simultaneously (and we had a very strict timeline). We often would present designs to have the engineers state that the designs were not possible given the time frame they had to deliver. At the same time, the engineers had their own personal views on how the administrative setup should be created (since an admin was one of our personas). The risk management software was designed very collaboratively with the engineering leads.
We spent a lot of effort and energy working on the backend widget setup design which would allow for customizable dashboards. We also created the UX design on how admins would be able score the questions and the way the system would handle those questions since the scoring component was very vital to the overall function of the product.
The software is extremely sophisticated in its ability to help Risk Analysts reduce and mitigate project related risk (for a give category) while also having visibility into a third party vendor’s risk levels as a stand alone vendor. The risk management software helps Analysts mitigate risk based on historical evidence and gives future insights.