Control Tower creates alerts, warnings and reports of how your supply chain is performing or may perform.
Control Tower was my first hybrid prototype for Exxon (through GEP). Since GEP sells the product it builds, the prototype needed to satisfy the product team and the sales teams in tandem. It would later also be sold to Chevron.
GEP has offices all across the world and a 10+ person design team in India, but I was the first designer in the US. I was also the first to be specialized in UX. The greatest challenge was great coming into the company of over 3000 people, and having this massive responsibility of creating a prototype of this magnitude for Exxon and other enterprise customers from scratch.
Control Tower reads information from and feeds information into all other products in the supply chain. The software gives alerts, warnings and reports of how a company's supply chain is performing or may perform.
My role included taking ideas from the business team and the sales team, and to translate that into the minimum viable features, or the MVP. At the time, I had to rely heavily upon my previous UX knowledge since I did not have a team yet that I could rely upon.
Our process for Control Tower started out extremely chaotic. I had to rapidly create about five features
with minimal to no real testing. Given that I initially had no opportunity or stakeholder buy-in for usability testing, I decided to rely very heavily on competitive and comparative analysis.
Over time and multiple iterations later, I was able to gain the trust of the stakeholders to allow for usability testing. The test group started out with five to seven participants from HR, and would later turn into a group of about the same number of existing clients.
Moving the process over time to include more usability testing took a lot of effort and advocacy for the users.
Over the course of my career, the product that we built for Exxon through GEP is one of the finest achievements that I've ever been a part of. I began as a one person team trailblazing through the chaos of multiple enterprise companies who did not fully understand what UX is (beyond a visual design facelift).
Another great satisfaction was creating a style guide that would serve multiple products and hundreds of clients (and hundreds of thousands of users) who are using the GEP product suite.
Lastly, I presented onsite at the Exxon headquarters in multiple small and large group presentations to share the evolution of the collaboration of the product suite between GEP and Exxon.